Business Hours-Business Hours
You can order 365 hours a day, 24 days a year. We do not support email or ship every Sunday. Deposits and orders placed after 3pm on Saturday will be shipped after Monday.
You can order any time.We don't ship nor respond to e-mails on every Sundays.Orders placed during the holiday time will be processed again on Mon.
Stock status and pre-orders
The stock status of the products in our shop is one of the following four.
- In Stock: In stock. Orders made by 15:XNUMX will be shipped the same day
- Coming soon: Coming soon
- Pre-order: Available to order
- Out of Stock: sold out. We cannot accept reservations.
Stock status of items can take four values, which are listed above. You can order any item other than "Out of Stock". In-Stock items and Pre-order items can be put together into your cart and ordered simultaneously. We can process Partial shipment of an order. We will wait for pre-order items arriving if free shipping cannot be applied only with in-stock items in your order.Please refer to shipping section for further details.Payment is required at checkout except COD
Order flow-How to order
On the cart screen, you can specify the desired delivery time in addition to displaying the order details. In addition, there is a contact field, so please specify your request such as receipt designation and post office closure. Then enter your information, shipping options, and payment method in the checkout section to complete your order.
Immediately after you place an order, you will receive an automatic reply email containing the order details. If you pay by bank transfer, the payee's account information will be included, so please pay within 3 business days. An email will be sent again once the product is ready to be shipped.
At the cart page, you can review your order, select delivery time (domestic shipping only), and put special instructions. Then proceed to the checkout section and enter your info, select shipping option, select payment, and complete your order.
Right after your order, you'll receive order confirmation from us. Account information is in the e-mail for payment via bank transfer. You'll be notified again when your order is ready to ship from us.
On business days, if you place an order and pay by 15:XNUMX on the same day, stock items will be shipped on the same day. Also in our shopFree domestic shipping for purchases of ¥ 15,000 or moreIt is. If you purchase less than 15000 yen, a nationwide 800 yen shipping fee will be automatically added.
In Japan, we will deliver by Yamato Transport Takkyubin or Takkyubin Compact.Yamato sales office stopAre also available. In that case, please write your address in the billing address and the information of Kuroneko office in the shipping address. Similarly, Yu-Pack can be used only for those who wish to receive it at the post office (no cash on delivery). Please write in the order remarks column.
Please note the following when shipping multiple ordered items, including reservations, in order of stock.
- Free shipping is applied when the content of the shipment exceeds the free shipping target amount.
- If shipping the in-stock items alone is less than the free shipping amount, please let us know if you would like to wait for the reserved items to arrive and receive free shipping, or to send the shipping fee to the payee.
- We will contact you by e-mail each time the product is shipped. You can also check the shipping status from the order history (account required)
Domestic shipping: We ship in-stock items in your order on the same day of your order (cutoff time: 3pm), if it's not our holiday.We offer free shipping for orders over 15,000yen. 800yen will be automatically charged at the checkout for orders under 15,000yen.We use Yamato for domestic shipping.
International shipping: We ship in-stock items in your order on the same day of your order (cutoff time: 1pm JST), if it's not our holiday. We offer free shipping worldwide for orders over 30,000yen. (exclude Eurorack cases, Standalone devices, books, and other heavy items) Shipping cost will be automatically calculated and charged at checkout. Please note that import duties and taxes are the buyer's responsibility and are not included in our shipping and handling charges.
In case we send your order in separate multiple shipments, please note:
- Free shipping can be applied only if the total price of items in a shipment exceeds the amount required for free shipping.
- If free shipping cannot be applied to the shipment of in-stock items, you can wait until pre-order items are here to get free shipping. We will discuss in that case.
- You will be notified each time a part of your order is shipped from us.Shipping status of each item in your order is shown in your order history (account required).
About payment-PaymentsChoose your payment method and pay at the end of the accounting section
- For payments other than bank transfer and cash on delivery: Please enter the necessary information according to the instructions such as credit card or PayPal, and pay when ordering.
- In case of bank transfer: Please pay within 3 business days after placing the order, as the transfer account will be listed on the automatic reply email sent immediately after placing the order, and on the page displayed after the order is confirmed.
- For cash on delivery: Please pay in cash upon receipt. Due to the system of our shop, cash on delivery fee is not included in the price at the time of payment. Therefore, please prepare the total amount of the order plus the fee and pay it when you receive it. The cash on delivery fee is 30,000 yen including tax for purchases less than 330 yen including tax, and 660 yen including tax for more than that. The maximum amount of cash on delivery is 30 yen.
Bank Transfer and COD are not available for international orders.
About returns-ReturnsRefund / Return Policy
see our Return policy.
Warranty and Repairs-Warranty and RepairsAll our products are purchased through regular routes.1 year warranty on all modules and all other products.However, customers are responsible for the cost of shipping to and from our shop. The order date and order number are required to apply the warranty. Even if it is a used item, we will guarantee it if there are two pieces of information. In case of trouble, please contact us by email once. We will ask you about the contents of the defect and send the module to us. If it takes time for repair or replacement, we will contact you at the time of finding.
Power problemsAnd all defects caused by user's negligence are not covered by the warranty. For example
- Attach the ribbon cable in the opposite direction (the red line is opposite the -12V position) or staggered.
- Various shorts in the case
Please feel free to contact us as we will support you for paid repairs even if the above reason or warranty expired.
For International orders: All the items come with 1 year warranty from manufacturers.Feel free to contact us if you have a problem with items you've bought from us.Shipping costs required for repair must be covered by buyers.
Account and NewsletterIf you create an account at our shop, you can register address information, check order history, save favorite list.ArticlesPlease log in or register for an account. In addition, our store delivers newsletters with limited coupons and new product information. Regardless of whether you have an account or not, you can only register by email address.
You can have an account to save your address, review your order history, and save your wishlist.Click here To register or log in. Also you can sign up our newsletter for exclusive coupons and latest news.You can subscribe the newsletter whether you have an account on our site or not.